General fault maintenance and remote fault diagnosis

After receiving the user's service request, judge the user's failure and analyze the problem, and assist in solving the problem. When the telephone support service cannot solve the equipment failure problem, or when the telephone technical support is provided, the remote support service can be implemented according to the needs and with the consent of the user. In the process of remote technical support, through the network, remote fault diagnosis is carried out for the failed equipment, and solutions are proposed. Remote fault diagnosis can greatly shorten the repair time of faulty equipment.

Urgent on-site repair of emergency or special faults

The maintenance support center shall be equipped with communication equipment, laptop, necessary tooling and instruments. The technical support engineers of the center can arrive at the site in a short time to serve users. At the same time, the support center has a spare parts warehouse, which can provide spare parts services at any time according to the user's requirements or the actual needs of equipment maintenance. In the emergency on-site maintenance service, we will organize a technical expert group to provide paid on-site services according to the needs of the site.

Support for purchase and supply of spare parts

A general spare parts warehouse and a technical support center are set up to respond to Party A's spare parts service request in a timely manner. The center can provide comprehensive spare parts support services including hardware replacement, spare parts distribution, software upgrade, etc.

Equipment maintenance service and other necessary technical services